Tuesday, October 1, 2013

Do Bureaucrats Really Listen?


I had an incredible day yesterday as I was exposed to a rather radical and revolutionary idea that the State Government of Arizona was more concerned about an individual and their circumstances than just following Federal guidelines that are only about providing services. I know that providing ongoing services for anyone creates a dependency that often means the individual or family will never achieve self-sustainability. I was invited to be part of a special advisory board for the Director of the Department of Economic Security to listen to both recipients of State Services and those, like me, that have a passion to see under resourced neighborhoods become healthier.

The initial part of this advisory group meeting focused on the organization that comprises DES. It was overwhelming to see thousands of employees give out billions of dollars of services. All of these have a place in seeing our marginalized families receive needed assistance but the glaring difficulty was that all of these different programs acted independently of one another and the ultimate goal wasn’t to get these families on their ‘feet’ but to provide services. The notion of a perpetual safety net wasn’t the intended goal of both State and Federal programs but this is what has happened over the last few decades.

It was exciting to hear Director Carter share his vision of thinking outside the box and then actually implementing a movement that would both listen to the working poor and those who have a passion to empower these individuals to have the best life possible. The discussion that followed with a few of us speaking up showed the apparent need for the Federal and State Government to rethink their approach to the better safety net that actually works and ultimately sees individuals get the help they need to ultimately get off assistance from both the State and Federal Government.

I know that it is easy at times to dream big and then take small steps to see life get better. The challenge in the State of Arizona is that we have too many poverty jobs, employment that won’t provide enough for a family to sustain themselves and the business climate isn’t at a stage where new jobs will be created that will cater to helping the working poor. If you add the dilemma of understanding the cultural factors and bias in hiring people of diversity the stage is set for what has to be addressed if DES is going to transition from a perpetual safety net to an empowering agency that sees individual rise to their potential.

It would be too easy to criticize the short sightedness of whether the hiring of a few case coordinators is going to ‘fix’ the problem. The clear need is to see the community itself rise to the opportunity to partner with DES and their staff to dream together, work together and then to make the necessary changes to see the system radically different and individuals choosing to take ownership of their circumstances.  I am privileged to be part of the movement that I believe will impact our State and the Federal Government. 

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